e) Have you asked your carrier to block incoming text messages and/or emails?
Does your carrier require you to register for text messaging and/or email? Some carriers (e.g. Spring, Nextel) require
their customers to request that they be able to send and receive text messages and/or email while others automatically
activate these services for every phone. If you have never sent a text message and have never received a text message
it is possible that your carrier is blocking these services from your phone. To activate text messaging and for more
please contact your carrier and indicate that you would like to be able to send and receive text messages and emails.
f) If you are still
experiencing difficulties send us an email explaining the problem.
Please include your mobile (cell) phone number, carrier (phone
company) and the time the problem occurred.
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Why is there a delay when I request an aviation weather report
from WX2ME?
Generally, WX2ME receives
incoming messages within five seconds and sends out replies within
three seconds.
If you are experiencing delays in reply time it is most likely
becasue of the way in which your carrier delivers messages to
your phone. During high traffic periods it is possible that your
phone company's network is slowed down because the same connections
are used for voice calls as for SMS (text) messaging. Additionally,
although less likely, is the possibility that your phone company
is delayed in sending the message to WX2ME because of network
traffic. As a result you may not receive a reply message for up
to a minute, or in rare cases, longer.
It is also possible that your phone has lost signal before the
reply message was received. If this happens your phone company
will try to send the message to your phone again after waiting
a few moments. Depending on your phone company, signal strength
may be erratic in some areas or disrupted if you enter a tunnel
while driving, etc.
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When I write a message to send on my
phone (e.g. M KJFK) different text appears in the phone display.
Why?
It is most likely that you
have the Predictive text (T9 or iTAP Dictionary) function
activated. This function is designed to help you type words that
are in your phone's dictionary and may be idicated by an icon
in the corner of the screen. To enter station codes you may have
to deactivate this function (or enter the codes into your phone's
dictionary).
The method for deactivating
predictive text (T9 or iTAP) is dependent on your phone. From
the screen where you write the message many phones allow you to
change the option by pressing the # sign once or twice. On other
models you may have to select "menu" or "options"
and then select the method of entering text that allows you to
enter station codes easiest - it may be labeled "ALPHA"
or "ABC".
For more specific instructions
refer to your phone's user manual.
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What if I my number or carrier changes?
If your mobile (cell) phone number changes or you change carriers
(in accordance with number portability in the US) you must inform
WX2ME of the change so your account can be properly configured.
To do this now, contact
WX2ME and indicate your: 1. Your name, 2. Your new phone number
and carrier, 3. Your old phone number and carrier.
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What if more than one weather station
matches the text command I enter?
If you search for a weather station by a name and more than one
station matches the name you entered WX2ME will return to you
a list of the matched stations and the corresponding ICAO codes. If you search by name WX2ME will only return station meatches in the US and Canada.
You can then submit a request for the report you would like using
the exact ICAO code. All ICAO codes
are unique so only one will match your request.
Keep in mind that you must always specify the type of aviation
weather report you would like by entering M for METAR or T for
TAF followed by a space before the ICAO/IATA code or name for
which you would like the report.
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What is the referral program?
For information on WX2ME’s referral program please see the referral program main page.
If you are a referrer and want to change your mailing address or have another question please contact us.
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With which carries can I use WX2ME?
WX2ME is currently available with the following carriers:
| US
Carriers |
| Alltel |
Nextel |
| AT&T |
PCSone |
| Bell
South |
Sprint |
| Cellular
One |
SunCom |
| Century
Tel |
Sure
West |
| Cingular |
T-Mobile |
| Cityfone |
Unicel |
| Conestoga |
US
Cellular |
| Edge
Wireless |
Verizon |
| Midwest
Wireless |
Virgin |
| MTS
Mobility |
Voicestream |
|
|
|
|
| Canadian
Carriers |
| Bell
Mobility |
| Fido/Microcell |
| NorthernTel |
| Rogers
Wireless |
| Telus
Mobility |
|
|
|
Some carriers (Sprint, Alltel) may require you to activate text messaging and/or email. If you have never used these services on your
phone and you are having trouble using WX2ME please contact your carrier to confirm that text messaging and/or email are authorized for your account.
If your carrier is not listed and you would like
to use WX2ME it may be possible to add your carrier to the list.
Please contact WX2ME
and indicate which carrier you would like to use.
Using WX2ME with a mobile (cell) phone registered outside the US and Canada
WX2ME is designed to work worldwide using SMS (text) messages. For stations outside the US and Canada the 4-digit ICAO airport identifier code is used (i.e. Mexico City = MMMX; London Heathrow = EGLL; Sydney = YSSY).
Unfortunately, the free trial is not currently available for mobile (cell) phones registered outside the US and Canada.
To sign-up with WX2ME with a phone that is registered with a carrier outside the US and Canada please contact us and indicate your telephone number and carrier (phone company). If you know your phone's email address (normally your phonenumber@yourcarriername.com) please include this information as well.
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What is WX2ME's Privacy Policy?
WX2ME takes your privacy seriously. We will not use or store any
of your personal information for any purpose other than providing
access to the WX2ME service and keeping you informed of changes
to WX2ME's services. We will not sell or provide your personal
information to any individual or company unless required to do
so by law.
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Is the server secure for online payments?
Yes. Our systems are designed
to ensure the security and confidentiality of all personal and
billing information provided to WX2ME. We use proprietary security
software developed by Mobile Elements. When you visit the sign-up page you will notice that your
browser indicates that the site is secure.
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Are there long distance charges? WX2ME's
number is not in my area code.
There are no long distance charges for SMS
(text) messages even if you are not in the same area code as
the WX2ME access number. The only exception to this is with AT&T.
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Do I pay for each message sent from my phone
or for each message I receive?
WX2ME does not charge per message fees but rather provides a monthly
or annual delivery service. Unlimited use is included with our
monthly and annual subscriptions. WX2ME does not charge for the
aviation weather reports but rather the service of delivering
the reports to your cell phone and enabling you to request them
from your cell phone.
Any fees associated with sending
and/or receiving SMS (text) messages are based on individual carriers.
Generally, there is a nominal charge for each SMS (text) message
sent (5-10 cents per message), while receiving messages is free.
Most carriers offer packages that allow you to pre-pay for unlimited
messages or receive a bulk rate (in some cases the cost is less
than 1 cent per message).
If you are unsure of your
costs for sending and receiving SMS (text) messages please consult
your service provider (carrier).
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The payment did not show up on my credit
card bill, or the payment shows up as "MOBILE ELEMENTS"
on my credit card bill. Why?
The payment for WX2ME should
read "MOBILE ELEMENTS" (ME) on your credit card bill.
This is normal.
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How do I cancel the service?
If you would like to cancel
your monthly subscription please send an email as indicated in
the contact page
stating that you would like to cancel your service. Be sure to
include your mobile (cell) phone number and name.
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What is the refund policy?
WX2ME offers a full refund
for monthly and annual subscriptions during the first fifteen
days of use. After fifteen days have passed you are free to cancel
your monthly or annual subscription at any time, but will be billed
up to and including the current month. Annual subscriptions cancelled
before one year has passed will be subject to the monthly subscription
fee up to and including the current month.
If you would like a refund
please send an email to help@me43.com stating that you would
like a refund. Be sure to include your mobile (cell) phone number
and name.
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